Welcome to IGENMAI's privacy policy

We are IGENMAI UNIPESSOAL LDA, with VAT number 509 670 610 and our registered office at Rua Latino Coelho, nº87, 1050-134 Lisboa. This is our privacy policy and we would like to share it with you clearly. This policy sets out how we use your personal information if you are a client of the company, take part in our training programmes and events, simply visit our website or contact us.

By the term "we", "IGENMAI", we mean the company IGENMAI UNIPESSOAL LDA, because this is the entity responsible for all the activity to which this privacy policy applies.

The type of personal information we collect

We collect certain personal information when:

• visit our website and submit an enquiry through it;
• contact us by telephone for technical or commercial reasons;
• contact us by e-mail for technical or commercial reasons;
• establish a commercial relationship with us;
• are involved in licensing processes for software that we commercialise;
• sign up for and/or take part in the training courses, webinars and events that we promote and organise;
• are involved with us in academic projects related to end-of-course or related work;
• have been or are involved in recruitment processes in our company.

In general, much of the information we collect is professional, but the most common types of personal information we collect are: names; email addresses; personal telephone numbers; the name, address and tax details of the company where you work; the position you hold within the organisation where you work; CVs and cover letters; and information about personal preferences that you have submitted in a questionnaire about our products and services.

How we collect this information

We collect this information when you provide it to us directly.

We collect this information when another professionally related person, such as a colleague or company officer, refers you in the strictly professional process between our company and the company where you work.

Personal information collected through third parties

In general, we only collect personal information directly and never through third parties.

How we use your personal information

Generally, we may use your personal information in the following situations:

1. Answering technical support questions;
2. Verification of access to the contents of our website where training content is downloaded;
3. Interaction on commercial issues;
4. Interaction on financial and administrative matters;
5. Preparation of training certificates;
6. Sharing information with the companies that develop the software applications you are buying through our company;
7. Send informative communications about products, services, news, training and new software versions.

Where we transfer and how we store your personal information

Our data centre is located in Portugal and the data is processed in Portugal and Spain. There are various ways of persisting data. On our internal servers, on third-party servers where our emails and website are hosted and on third-party servers where commercial management and technical support services are hosted.

Your personal data is never shared with third parties, except in the case where it is necessary to send data related to the licence and purchase to the company that produces the software you are going to buy and that we are reselling to you.

Whenever there are entities that provide services to us and with which there is a risk of having access to third parties' personal information managed by us, we make a point of checking within what seems reasonable to us that these companies or subcontracted entities maintain a good level of compliance with data protection rules.

How we keep your personal information safe

We keep personal information on secure servers that are managed by us or by our service providers and occasionally on disc copies that are stored in a secure location in Portugal.

How you can access your personal data stored by our company

You can contact us directly using the contact details at the end of this privacy policy document and request a copy of the data we hold, the correction of errors or the deletion of this data.

Marketing options related to your personal information

In the event that we have your explicit consent to use your personal data in the context of marketing campaigns through newsletters, we will send you a variety of information such as: technical articles; news; training or event announcements; case studies; new software versions and new products.

How long we keep your personal information

We will keep your personal information for as long as is necessary to provide the services we provide to you and third parties and to fulfil our legal obligations. If you no longer wish us to use your personal information, you can ask us to delete all personal data relating to you. Please note that if you request deletion, we will retain deleted account information as long as it is necessary for our business, to respond to and comply with legal obligations, prevent fraud, collect trust monies, resolve disputes, troubleshoot problems, assist with investigations and take other actions permitted by law. The information retained will be managed in accordance with this privacy policy.

When we need to update this privacy policy

We will need to update this privacy policy regularly to ensure that we comply with current legal requirements and necessary changes in privacy management practices,

When there are updates or changes, we will make sure that you are notified of the changes if this has been requested by you. A copy of the latest version of this privacy policy will always be available on this page.

How to contact us

If you have any questions about our privacy practices and the way we manage your personal data, please contact our personal data privacy officer at geral@luso-cad.pt or general@luso-cad.es

IGENMAI privacy policy v2, effective 25 May 2018